Shipping and Returns

Order Processing and Shipping: Upon confirmation of stock availability, we aim to dispatch your order within one business day. Please review the product description before placing your order, as certain items may experience shipment delays. The shipping carrier will be determined by the order type and destination, with most products expected to arrive within a week of placing the order.

Satisfaction Guarantee: If you are dissatisfied with your purchase for any reason, you have 14 calendar days from the delivery date to initiate a return for undamaged products. Upon approval, follow provided instructions to ship the product back within an additional 14 business days for a refund or exchange. Returned products must be in their original condition and packaging; damaged items due to use or improper packaging will not be accepted.

Initiating a Return: To begin the return process, send an email to our support email with "return" in the subject line, specifying the product you wish to return. After approval, you will receive return instructions, and you have 14 business days to ship the return. Late returns will not be refunded. A 10% restocking fee will be applied to returned items. Prepaid shipping labels are not provided; use a carrier with tracking, and include the tracking number in an email. Refunds will be issued to the original payment method after processing within 48 hours of receiving the return. Funds should arrive within 7-14 days of your bank processing the return.

Return Refusals: We reserve the right to refuse return requests for any reason. Custom orders are not returnable.

Warranty: For damaged orders or defects, email support@superscorcher.com with photos clearly showing the issue, and mention "warranty" in the subject line.

Cancellation Policy: Orders can be canceled within 24 hours of purchase for any reason. Cancellations after 24 hours require the return of undamaged merchandise for a full refund. Orders cannot be canceled or exchanged after 24 hours, as they will likely be in production. Refunds will be issued to the original payment method. To cancel, email us directly at our support email with "cancellation" in the subject line.